Privacy Policy

Effective date: August 9, 2025

Clevora.ca (“Clevora”, “we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information in Canada. It is designed to comply with PIPEDA and, where applicable, Ontario’s PHIPA when we act for health-sector clients.

1) What we collect

  • Contact data: name, email, phone, company, message contents (from forms, email, or bookings).
  • Business info: role, organization, and service interests you share with us.
  • Usage data: pages viewed, device/browser info, approximate location (via IP), and cookies/analytics events.
  • Support logs: details you provide during troubleshooting or proposals.

We do not request or intend to collect health information or other sensitive data through this website.

2) Why we collect it (our purposes)

  • Provide information about our services, respond to inquiries, and schedule calls.
  • Prepare quotes, proposals, and service contracts.
  • Operate, secure, and improve our website and user experience (including analytics).
  • Comply with legal obligations and enforce our terms.
  • With consent: send updates or marketing. You can opt out anytime.

3) Legal basis & consent

We rely on consent (express or implied) under PIPEDA to collect and use personal information for the purposes above. You can withdraw consent at any time, subject to legal/contractual limits and reasonable notice.

4) Cookies & analytics

We use cookies and similar technologies to run the site and understand usage. You can control cookies through your browser settings. If we use analytics (e.g., privacy-respecting analytics or similar), events may include page views, referrers, and general device data. We do not build individual marketing profiles from this data.

5) Disclosures & service providers

We share personal information with trusted service providers who help us operate the site and communications (for example: website hosting, email, booking/contact tools, and analytics). They may process data in Canada, the United States, or other jurisdictions and are obligated to protect it and use it only for our instructions.

We may disclose information if required by law, to protect our rights, or in connection with a merger or acquisition.

6) Health-sector work (PHIPA)

When engaged by clinics or other health custodians, any personal health information we handle is governed by our services agreement and applicable law (including PHIPA). We do not collect personal health information through this public website. Do not submit medical or patient details via contact forms or email.

7) Retention

We keep personal information only as long as necessary for the purposes described or as required by law. We use documented retention schedules and securely delete or anonymize data when no longer needed.

8) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., access controls, encryption in transit, logging). No method of transmission or storage is 100% secure; we work to continually improve our controls.

9) Your rights (Canada)

  • Request access to your personal information and ask for corrections.
  • Withdraw consent for future collection, use, or disclosure (subject to limits).
  • Ask questions or make a complaint about our privacy practices.

10) International transfers

Your information may be processed outside your province or outside Canada by our service providers. We use contractual safeguards and due diligence to protect it, but it may be subject to foreign laws.

11) Children

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

12) Changes to this policy

We may update this policy from time to time. The “Effective date” above shows when the latest version took effect.

13) Contact us

Clevora.ca
Ottawa, ON, Canada
Email: privacy@clevora.ca

This policy is provided for informational purposes only and does not constitute legal advice.